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Make Your Best Impression Blog · June 19, 2009
Yesterday during a speaking engagement, I was asked why companies did not see the value in customer service. In today’s market, it would seem common sense that we should do what is in our power to maintain market share. With the staggering rate of unemployment and uncertainty in today’s economy, it would be wise for any business to do what they can to stay in the forefront of their customer’s mind - top of mind awareness.
Have you ever done business with an organization that gave you good service, but yet you didn’t return? Perhaps, we now consider average or mediocre service acceptable? If someone took the time to address you by name, would you take note? What if they greeted you and asked you to come again?
Remember that offering value to your customers does not necessarily mean that you must discount your prices. What can you do to make their experience when working with you a pleasure? Today we are still spending money, but we are being more selective about WHO we choose to spend it with. Companies and professionals that value their customers will cultivate loyal relationships that can get them through good times and bad.
It is time to get back to the basics of customer service. If we listen to our customers, they will tell us what they need. We just have to ask the right questions.
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Professionally Polished now on-sale
In Professionally Polished, Teague-Snider steps outside the bounds of boring etiquette books and uses real-life blunders, both humorous and horrifying, to illustrate common mistakes and lessons-learned. Some will make you laugh out loud, others will make you cringe, but all will entertain you as you learn what you need to know to recession-proof your career and get the professional edge that will make you an indispensable asset to your organization.
Make Your Best Impression on the cover of Personal Excellence Magazine
Dallas on the cover of Personal Excellence Magazine! The founder of Make Your Best Impression and author of Professionally Polished, Dallas Teague Snider appears on the cover of the March 2009 edition of Personal Excellence magazine.