Day Two- Delta Airlines Inc. Customer Service Soaring To New Heights

Make Your Best Impression Blog, News & Testimonials, Press Room / Media   ·   March 5, 2010

March 4, 2010 Dear Mrs. Teague:

On Thursday morning, March 4, 2010, I received a wonderful e-mail from my co-worker Sharon Butts that you had written a wonderful commentary on your experience flying with Delta Air Lines from Birmingham, Alabama to Las Vegas, Nevada, February 25, 2010, where you where attending a meeting.

Please allow me to re-introduce myself to you and officially thank you for writing such a meaningful letter in Personal Excellence Magazine. I am not a subscriber of the magazine and I would like more that anything to learn and follow you so I can continue to grow in Customer Service.

My personal understanding is what my parents taught me at an early age to always treat people the way I wanted to be treated. That for me is the basic rule in Customer Service. I believe from there you learn and watch others on how they respond to people.

If I remember correctly you where very attentive to what I was attempting to share with you. I do not believe that people always want others to do things for them as much as they want to share and show them how so when there is no one there you can feel secure in doing for yourself. You gave me such the experience and joy of allowing me to service you and assist you to your next endeavor. I cannot thank you enough for recognizing my attention back to you and sharing it with others.

As much as you make a difference in peoples lives I pray that I to make a positive impact with others. I am always willing to learn new ideas and tune up what I have learned from others in my past to even make me a better person. This experience has opened my eyes to you and your books, and I want you to know that I am going to be seeking you out in the book stores. I hope that you will continue to fly with us here at Delta Air Lines in Birmingham. You are a First Class Lady and we want you to always enjoy your flights with us.

From me to you, I accept your Lagniappe Service Award@ with great humbleness and understanding that the next person you come in contact with can have a major impact on your life. Dallas, you sure have made a major impact on my life and the only way I know how to say thank you is to keep on improving my Customer Service.

Please keep in touch with me and let me know in advance when you are traveling in and out of the Magic City so I can share even better service with you, your family and friends.

Soaring To New Heights: