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Customer Service – A Fine Line Between Being Attentive and Aggravating
Ask Dallas, Make Your Best Impression Blog · May 24, 2010
Today I was having meeting with a potential business partner following a monthly professional luncheon. We were headed for a coffee shop; however, when we noticed that it was crowded, we slipped into the Oak Hill Bar & Grill. I had been to this restaurant in the past and knew that it would offer us a better environment to discuss business.
When we got there, we had just had lunch. We could not have eaten more. When we sat down, our server Ms. Kristi Posson, approached and asked if what we wanted to order a drink. When she returned, we explained that we were there to discuss business, and if we ended up stayed long enough we just might be hungry again. If so, would be sure to let her know.
About 30 minutes later, Kristi returned to check on us. “Would you like some ice for your tea?’ “Would you like a refill to go?”
It was her attention to detail and the anticipating of our potential needs that caught my attention. You just never know who is sitting at your table, next to you on the airplane or riding with you in the elevator. It could just happen to be the Customer Service Adovate, Business Career Coach, and America’s Professional Success Coach with Make Your Best Impression.
www.makeyourbesimpression.com
Kudos to Kristi and Oak Hill Bar & Grill. I am not sure what Kristi will do with her future, but what I do know is that regardless she will have the drive to do it to the best of her ability.
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Professionally Polished now on-sale
In Professionally Polished, Teague-Snider steps outside the bounds of boring etiquette books and uses real-life blunders, both humorous and horrifying, to illustrate common mistakes and lessons-learned. Some will make you laugh out loud, others will make you cringe, but all will entertain you as you learn what you need to know to recession-proof your career and get the professional edge that will make you an indispensable asset to your organization.
Make Your Best Impression on the cover of Personal Excellence Magazine
Dallas on the cover of Personal Excellence Magazine! The founder of Make Your Best Impression and author of Professionally Polished, Dallas Teague Snider appears on the cover of the March 2009 edition of Personal Excellence magazine.