Hoteliquette ™

As a veteran hospitality professional, former Director of Sales & Marketing , Convention and Visitors Bureau National Sales Manager, and meeting planner, Dallas offers a real world approach to training for the industry. Business etiquette skills are often overlooked during sales training and it is the very thing that sets a hotel apart from their competition.

What is the difference between two hotels with same square footage, location, and ambiance? It seems that everyone these days has their version of a heavenly bed. Although hotels must be up to standards to compete for their place in the market, the next deciding factor is their level of service.  The difference is in the small stuff. It turns out that in business, the worst advice anyone can offer is “Don’t sweat the small stuff”. It is the attention to detail and the small stuff that equal big business.

It takes 3 to 5 seconds to make a first impression. Potential employees are considered to be an asset to an organization, therefore; a candidate’s appearance and verbal communication skills create an instant and lasting impression. By presenting a positive impression you evoke a favorable reaction from clients, and also build self-esteem and confidence.

Hoteliquette™  is  a hospitality focused training program that concentrates on the essential elements of EDGE Service (Exceeding Daily Guest Expectations). These programs are designed to help professionals refine their business etiquette skills to help project confidence and savvy in any situation. Knowing the rules and guidelines allows one the flexibility to be comfortable and avoid any potential faux pas that can have a negative effect on their future.

With over 20 years in hospitality, Dallas offers a real world understanding of hotel sales and marketing as a former Director of Sales & Marketing, National and Regional Sales Manager. Today as a  third-party meeting planner, she also brings the perspective of the client and what is needed to build a foundation for a strong relationship. Business etiquette designed with the hospitality professional in mind.